FAQs & Troubleshooting
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184 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load legal size paper in the paper tray.
- 3When I print, the pages are smudged with ink. What should I do?
- 4One or more of my colors are not printing (blank). What can I do?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 6Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 7I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8Why doesn't the machine answer when receiving a call?
- 9I am having issues with the paper feed. What can I do?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 11The edge of glossy paper is smudged.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Hear the dialing, ringing, and fax-receiving tones while I'm sending a fax.
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 16What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18Can I still receive faxes or calls when the machine is switched off?
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20What is Distinctive Ring and how do I program it?
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22The printer status is Offline or Paused.
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Can I print from or scan to Android™ Smartphone?
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27How do I adjust the number of times my Brother machine rings before it answers?
- 28Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 29Can I print using only the black ink cartridge when the Color cartridges have run out?
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32Where is the USB port on the machine? I can't find it on the back of the unit.
- 33When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 34I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 35When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37Change the printer driver settings (Windows/macOS)
- 38I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 39Functions supported in the Windows 7 built-in drivers
- 40Verify if the Brother machine has a dial tone
- 41When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 42How do I clean the Scanner to improve the copy or fax quality?
- 43Why are my sent faxes always received with a black vertical line down the page?
- 44Can I reduce the size of a received fax on this machine?
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46What is the BRAdmin Professional software used for?
- 47When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 48I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 49My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 50Why can't I print when an ink cartridge is empty?