FAQs & Troubleshooting
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159 Results
- 1When I print, the pages are smudged with ink. What should I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Load legal size paper in the paper tray.
- 4Functions supported in the Windows 7 built-in drivers
- 5Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 6The printer status is Offline or Paused.
- 7How do I adjust the number of times my Brother machine rings before it answers?
- 8The edge of glossy paper is smudged.
- 9Delete print jobs from the print queue.
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11One or more of my colors are not printing (blank). What can I do?
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 14When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 15Why doesn't the machine answer when receiving a call?
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 17What driver package format is supported by my Linux distribution?
- 18How do I clear Machine Error 46?
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 23The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 24Hear the dialing, ringing, and fax-receiving tones while I'm sending a fax.
- 25Can I print from or scan to Android™ Smartphone?
- 26When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 27When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 28Where can I find the serial number for my unit?
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31Verify if the Brother machine has a dial tone
- 32I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 33Where is the USB port on the machine? I can't find it on the back of the unit.
- 34What is Distinctive Ring and how do I program it?
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36What does "COMM.ERROR" on the LCD display mean?
- 37Pre-Required Procedures (Linux)
- 38How to identify your Operating System (OS).
- 39I cannot print from my computer via USB.
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 41When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 42I am having issues with the paper feed. What can I do?
- 43Why can't I print when an ink cartridge is empty?
- 44When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 45Clear the paper jam or printer jam.
- 46How do I know which receive mode to select?
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50Change the printer driver settings (Windows/macOS)