FAQs & Troubleshooting
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278 Results
- 1I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3How to load numbered checks or forms in the paper tray?
- 4Can I print from or scan to Android™ Smartphone?
- 5When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 10Which E-mail packages are compatible with ControlCenter3?
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 16What driver package format is supported by my Linux distribution?
- 17Protect your Brother machine against unauthorised access over the network
- 18Locate files scanned with ControlCenter3 (For Windows)
- 19How do I install the Optional Tray Unit?
- 20What is the BRAdmin Professional software used for?
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24The printer status is Offline or Paused.
- 25Wrinkles or creases
- 26Can I use AirPrint with my Brother machine?
- 27How to identify your Operating System (OS).
- 28What kind of memory can I use?
- 29I'm using Macintosh. What is the PreScan option used for?
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32What is Brother iPrint&Scan?
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 35Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 36Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39What is a "Generic PCL Driver"?
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41The driver installation finished successfully but I cannot print. (Linux)
- 42Pre-Required Procedures (Linux)
- 43Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 44Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 45Locate files scanned with ControlCenter2 (For Macintosh)
- 46The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 47The paper is skewed when it's printed.
- 48I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 49How do I clear the message "Jam Duplex" from the LCD?
- 50How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?