FAQs & Troubleshooting
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261 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4The printer status is Offline or Paused.
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7What is Brother iPrint&Scan?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9What driver package format is supported by my Linux distribution?
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11Can I print from or scan to Android™ Smartphone?
- 12My Brother machine makes repeated clicking noises when I try to print.
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Scan from the Brother iPrint&Scan application using Windows Phone.
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 19Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21How to identify your Operating System (OS).
- 22Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 23How do I install additional memory?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34Scan and save a document in PDF format (Scan to File)
- 35I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 36My envelopes are jamming. What can I do?
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Change the printer driver settings (Windows/macOS)
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40How many copies can I make when I sort multiple copies using the ADF?
- 41I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 42What kind of memory can I use?
- 43Protect your Brother machine against unauthorised access over the network
- 44Delete print jobs from the print queue.
- 45The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 46The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 47Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 48Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.