FAQs & Troubleshooting
Popular |
216 Results
- 1The copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 2The paper is skewed when it's printed.
- 3How do I improve the copy quality?
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 6How do I clear the message "Paper Jam Inside" from the LCD display?
- 7When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 8Scan and save a document in PDF format (Scan to File)
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10How do I clear the message "Paper Jam Tray1" or "Paper Jam Tray2" from the LCD display?
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 13What can happen if the wrong paper is used in your machine.
- 14How do I install additional memory?
- 15I'm using Macintosh®. What are the settings in the Scanner window used for?
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18How do I clear the message "Paper Jam Back" from the LCD display?
- 19What kind of memory can I use?
- 20My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 21How do I print an envelope from my computer?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 25Change the printer driver settings (Windows/macOS)
- 26My Brother machine makes repeated clicking noises when I try to print.
- 27How do I clear the message "Document Jam" from the display?
- 28When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 29What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 30Which E-mail packages are compatible with ControlCenter3?
- 31How do I install the Optional Tray Unit?
- 32How do I clear the message "Check Paper Size" from the display?
- 33The keys on the control panel do not respond.
- 34The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 35How to identify your Operating System (OS).
- 36The printer status is Offline or Paused.
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38I updated the Web BRAdmin and cannot enable the logging function.
- 39When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. What can I do?
- 42I cannot use the "Modules Update" button on Web BRAdmin.
- 43How do I adjust the beeper volume on my Brother machine?
- 44Scan a document from the Windows Vista Photo Gallery
- 45Clean the drum unit
- 46My envelopes are jamming. What can I do?
- 47What is a "Generic PCL Driver"?
- 48I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 49The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 50How do I clear the message "No Paper" from the display?