FAQs & Troubleshooting
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252 Results
- 1REPLACE DRUM
- 2Replace Toner
- 3No Paper
- 4What is Brother iPrint&Scan?
- 5JAM INSIDE
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7"Offline" appears on the Status Monitor.
- 8Toner Low or Prepare New Toner Cartridge
- 9How to identify your Operating System (OS).
- 10I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 11Cover is Open
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16MANUAL FEED
- 17Print Unable
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19JAM DUPLEX
- 20Drum Error (Drum!)
- 21Jam Rear
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Clean the paper pick-up roller (video instructions available)
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26JAM TRAY 1
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28Drum End Soon
- 29When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 30Can I use AirPrint with my Brother machine?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 33I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 34Page skewed
- 35All black
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37Curled or wavy
- 38Turn the Toner Save mode on or off
- 39Cannot print after a Windows 10 update (June 2020)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 42The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 43Clean the paper pick-up roller.
- 44I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 45What driver package format is supported by my Linux distribution?
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47The printer status is Offline or Paused.
- 48Size mismatch
- 49Document Jam
- 50Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.