FAQs & Troubleshooting
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205 Results
- 1Replace Toner
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3No Paper
- 4JAM INSIDE
- 5REPLACE DRUM
- 6Drum End Soon
- 7"Offline" appears on the Status Monitor.
- 8Jam Rear
- 9Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 10Toner Low or Prepare New Toner Cartridge
- 11Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 12Delete print jobs from the print queue.
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14JAM DUPLEX
- 15Duplex Disabled
- 16How to identify your Operating System (OS).
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Change the printer driver settings (Windows/macOS)
- 19Print Unable
- 20What is Toner Continue Mode?
- 21Cover is Open
- 22Curled (video instructions available)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Can I print from or scan to Android™ Smartphone?
- 25Curled or wavy
- 26Turn the Toner Save mode on or off
- 27Poor fixing
- 28What kind of paper can I use?
- 29All black
- 30Scan a document into PaperPort™ using the TWAIN driver
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35The printer status is Offline or Paused.
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 38Curled
- 39When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41Check Connection
- 42Can I use AirPrint with my Brother machine?
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Drum Error (Drum!)
- 45Faint
- 46What is the recommended paper?
- 47When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 48JAM TRAY 1
- 49Wrinkles or creases
- 50Page skewed