FAQs & Troubleshooting
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173 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5How to identify your Operating System (OS).
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Replace the toner cartridge
- 9Replace the drum unit.
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12Change the printer driver settings (Windows/macOS)
- 13Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 14Can I use AirPrint with my Brother machine?
- 15How do I clean the drum unit?
- 16What is the recommended paper?
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 19I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22The keys on the control panel do not respond.
- 23How do I clean the corona wire?
- 24"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 25Pre-Required Procedures (Linux)
- 26"Offline" appears on the Status Monitor.
- 27The printer status is Offline or Paused.
- 28Which E-mail packages are compatible with ControlCenter3?
- 29Large characters are printed incorrectly. (Linux)
- 30Duplex Copy (1-sided to 2-sided)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32When I scan a document using ControlCenter, the scanned file size is too big.
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35Firewall port requirements of the Scan Key Tool (Linux)
- 36Install PaperPort™ 12SE / 14SE onto Windows 10.
- 37I cannot print from my computer via USB.
- 38When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 39Windows 7 Support Information
- 40"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 41How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43Can I buy any MICR toner?
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45What driver package format is supported by my Linux distribution?
- 46I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48Delete print jobs from the print queue.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Locate files scanned with ControlCenter2 (For Macintosh)