FAQs & Troubleshooting
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274 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Replace Ink
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6Scan and save a document in PDF format (Scan to File)
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 10Load paper in the paper tray
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12How do I know which side up my photo paper should be in the tray?
- 13The printer status is Offline or Paused.
- 14Paper Jam
- 15Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20How do I load envelopes into my machine?
- 21Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 22When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 26Can third party ink be used to refill the ink cartridges?
- 27Locate files scanned with ControlCenter2 (For Macintosh)
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29Print the Network Configuration List
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34Scan from the Brother iPrint&Scan application using Windows Phone.
- 35How do I factory reset the network settings?
- 36I'm using Macintosh. What is the PreScan option used for?
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 40I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 41I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 44Open the "Scanners and Cameras" and Properties.
- 45I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 46Is there any way to reduce Ink consumption when printing from my computer?
- 47The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 48I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?