FAQs & Troubleshooting
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205 Results
- 1How do I load paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I load 10 x 15 Glossy paper into my machine?
- 4How do I know which side up my photo paper should be in the tray?
- 5Install the built-in drivers (For Windows 8 and Windows 10)
- 6How do I clear Machine Error 46?
- 7Scan and save a document in PDF format (Scan to File)
- 8When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 9How do I clear the message "PAPER JAM" from the display?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11Locate files scanned with ControlCenter3 (For Windows)
- 12Can I print from or scan to Android™ Smartphone?
- 13Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16Delete print jobs from the print queue.
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I cannot pull the paper tray out of my machine. What can I do?
- 22I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 23Which E-mail packages are compatible with ControlCenter3?
- 24Pre-Required Procedures (Linux)
- 25How to identify your Operating System (OS).
- 26The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29Locate files scanned with ControlCenter2 (For Macintosh)
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 33Where is the USB port on the machine?
- 34What kind of Media Adapter can I use?
- 35When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 36Is there a way to view how much ink is remaining?
- 37Change the printer driver settings (Windows/macOS)
- 38The printer status is Offline or Paused.
- 39Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 40I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 41When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 42"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 43When I print, the pages are smudged with ink. What should I do?
- 44The LCD displays an error code (number). What does it mean?
- 45I'm using Macintosh. What is the PreScan option used for?
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 50When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.