FAQs & Troubleshooting
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226 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Scan and save a document in PDF format (Scan to File)
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 6Can I print from or scan to Android™ Smartphone?
- 7I am having issues with the paper feed. What can I do?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9What driver package format is supported by my Linux distribution?
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13Functions supported in the Windows 7 built-in drivers
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16How to identify your Operating System (OS).
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18Can third party ink be used to refill the ink cartridges?
- 19I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 20Cannot print after a Windows 10 update (June 2020)
- 21I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 22The edge of glossy paper is smudged.
- 23Change the printer driver settings (Windows/macOS)
- 24The printer status is Offline or Paused.
- 25I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 26Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 27What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 28One or more of my colors are not printing (blank). What can I do?
- 29How do I print on an envelope?
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 32Install the built-in drivers (For Windows 8 and Windows 10)
- 33I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 34Important points for specifying the scan area (Linux)
- 35When I print, the pages are smudged with ink. What should I do?
- 36How can I improve poor print quality?
- 37I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 38My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 42When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 43I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 44What kind of Media Adapter can I use?
- 45Clear the paper jam or printer jam.
- 46I'm using Macintosh®. What are the settings in the Scanner window used for?
- 47How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 48Check the IP addresses of your PC and the Brother machine
- 49Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 50I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?