FAQs & Troubleshooting
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336 Results
- 1What is Brother iPrint&Scan?
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Replace Ink
- 8The printer status is Offline or Paused.
- 9Load paper in the paper tray
- 10Can I use voice mail on the same line as my Brother machine?
- 11If I use the On/Off key to turn my machine off, can I still receive faxes?
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Can I transfer faxes to the PC when my machine has a mechanical problem?
- 14I cannot print using my Brother machine on a wireless network (Windows)
- 15Scan and save a document in PDF format (Scan to File)
- 16When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 17Paper Jam
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Cannot print after a Windows 10 update (June 2020)
- 20Print using only the black ink cartridge when the Color cartridges have run out.
- 21Forward a fax to another fax machine when my machine has a mechanical problem.
- 22When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 23Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 24Important points you need to confirm before configuring your Brother machine for a wireless network.
- 25Delete numbers stored in my Brother machine's Caller ID History.
- 26How do I know which receive mode to select?
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29Load photo paper into my machine.
- 30Make my copied images lighter or darker.
- 31Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 32How do I load envelopes into my machine?
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34What driver package format is supported by my Linux distribution?
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38I still receive the error message "Paper Jam" after I removed the jammed paper.
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40How to identify your Operating System (OS).
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42The edge of glossy paper is smudged.
- 43Wireless Setup Assistant
- 44Change the number of times my Brother machine rings before it answers.
- 45How do I know which side up my photo paper should be in the tray?
- 46Ink Low
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48One or more of my colors are not printing (blank). What can I do?
- 49Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 50Verify if the Brother machine has a dial tone