FAQs & Troubleshooting
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310 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4Can I confirm that the FAX was sent correctly?
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 8I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11How do I clear Machine Error 46?
- 12When I print, the pages are smudged with ink. What should I do?
- 13How do I load paper?
- 14What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 15Pre-Required Procedures (Linux)
- 16Can I use voice mail on the same line as my Brother machine?
- 17I cannot print using my Brother machine on a wireless network (Mac)
- 18How to identify your Operating System (OS).
- 19When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 20How do I factory reset the print server?
- 21What is the BRAdmin Professional software used for?
- 22ControlCenter3 displays a blank screen at startup (Windows)
- 23Windows 10 Support Information
- 24Delete print jobs from the print queue.
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26The edge of glossy paper is smudged.
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28The printer status is Offline or Paused.
- 29I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 30I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 31When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 32When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 33How do I clear the message "PAPER JAM" from the display?
- 34I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 35I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 36I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 37How do I know the current network configuration?
- 38I cannot pull the paper tray out of my machine. What can I do?
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42Protect your Brother machine against unauthorised access over the network
- 43I cannot make borderless prints.
- 44The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 45Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 46The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 47Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 48Can I set my Brother machine to forward the faxes I receive to another location?
- 49I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 50I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.