FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Replace Ink
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Paper Jam
- 6Can I use voice mail on the same line as my Brother machine?
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 9How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Pre-Required Procedures (Linux)
- 12How to identify your Operating System (OS).
- 13The printer status is Offline or Paused.
- 14Delete numbers stored in my Brother machine's Caller ID History.
- 15The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 16What is Distinctive Ring and how do I program it?
- 17How do I load envelopes into my machine?
- 18I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 19Load photo paper into my machine.
- 20Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 21When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 22Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24Verify if the Brother machine has a dial tone
- 25Scan a document in Mac OS X 10.6.
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28How do I know which side up my photo paper should be in the tray?
- 29Scan and save a document in PDF format (Scan to File)
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Forward a fax to another fax machine when my machine has a mechanical problem.
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 37Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39What driver package format is supported by my Linux distribution?
- 40How do I know which Receive Mode to select?
- 41When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 42The edge of glossy paper is smudged.
- 43How many times will my Brother machine automatically redial a busy number?
- 44Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 45I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 46Is my Brother machine compatible with Windows Vista?
- 47Which E-mail packages are compatible with ControlCenter3?
- 48Why doesn't the machine answer when receiving a call?
- 49Can I confirm that the FAX was sent correctly?
- 50Configure or change the settings of the ControlCenter 2 or 3 scanning options