FAQs & Troubleshooting
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237 Results
- 1I cannot print automatically a document that has different paper sizes.
- 2Print a Test Page.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Replace Drum
- 5Jam Inside
- 6Replace Toner
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 11The printer status is Offline or Paused.
- 12What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 13What is Brother iPrint&Scan?
- 14Drum Error (Drum!)
- 15Change the printer driver settings (Windows/macOS)
- 16Unable to print using Apple AirPrint.
- 17Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 18Jam MP Tray
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21The print speed is slow.
- 22Reset the print server to the default factory settings.
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24Replace PF Kit xx
- 25Jam Duplex
- 26I cannot print using my Brother machine on a wireless network (Windows)
- 27I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30Replace Fuser
- 31Set up your Brother machine on a wireless network.
- 32I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 33Adjust the default preferences of my printer driver (Windows)
- 34Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 35Turn the Toner Save mode on or off
- 36Replace Laser
- 37Cover is Open
- 38I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 39What kind of paper can I use?
- 40Jam Tray 1 or Jam Tray 2
- 41I cannot connect to the print server using my web browser.
- 42Install the optional tray unit.
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44Out of Memory
- 45What is the recommended paper?
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48Adjust the default preferences of my printer driver (Mac OS X 10.5.8 or greater)
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 50Toner Low or Prepare New Toner Cartridge