FAQs & Troubleshooting
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159 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Set the date and time
- 3How do I load paper?
- 4How do I know which side up my photo paper should be in the tray?
- 5How do I load 10 x 15 Glossy paper into my machine?
- 6How to identify your Operating System (OS).
- 7One or more of my colors are not printing (blank). What can I do?
- 8What driver package format is supported by my Linux distribution?
- 9The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11How do I print envelopes?
- 12Delete print jobs from the print queue.
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Change the printer driver settings (Windows/macOS)
- 15My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 16How do I clear Machine Error 46?
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 19The edge of glossy paper is smudged.
- 20Can I print using only the black ink cartridge when the Color cartridges have run out?
- 21Can third party ink be used to refill the ink cartridges?
- 22When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 23When I print, the pages are smudged with ink. What should I do?
- 24Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 25How does my telephone company's Caller ID feature work with my Brother machine?
- 26Paper size settings are unavailable when I print from OpenOffice (Linux)
- 27The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30I cannot print from my computer via USB.
- 31I'm using MagicJack and am having problems sending or receiving faxes.
- 32The printer status is Offline or Paused.
- 33Verify if the Brother machine has a dial tone
- 34I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 35When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 36Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 37Uninstall the drivers. (Mac OS X 10.5)
- 38Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 41Send a fax using PC-FAX with LPD/LPRng (Linux)
- 42I want to print using CUPS while keeping SELinux enabled. (Linux)
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44Can I use voice mail on the same line as my Brother machine?
- 45How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 46Where can I find my Brother machine's serial number?
- 47How do I clean the Scanner to improve the copy or fax quality?
- 48How do I re-install the drivers?
- 49I'm using Windows and the print speed is too slow. What can I do?
- 50I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)