FAQs & Troubleshooting
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168 Results
- 1How do I clear Machine Error 46?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer status is Offline or Paused.
- 4Why can't I print when an ink cartridge is empty?
- 5Can I use voice mail on the same line as my Brother machine?
- 6Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8Functions supported in the Windows 7 built-in drivers
- 9One or more of my colors are not printing (blank). What can I do?
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11Can I print from or scan to Android™ Smartphone?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Can I print using only the black ink cartridge when the Color cartridges have run out?
- 14When I print, the pages are smudged with ink. What should I do?
- 15What is Distinctive Ring and how do I program it?
- 16Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?
- 17Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 18I am having issues with the paper feed. What can I do?
- 19I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 20Can I confirm that the FAX was sent correctly?
- 21The edge of glossy paper is smudged.
- 22Can third party ink be used to refill the ink cartridges?
- 23Where is the USB port on the machine? I can't find it on the back of the unit.
- 24When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 25Can I still receive faxes or calls when the machine is switched off?
- 26How do I replace the Ink Cartridge?
- 27Pre-Required Procedures (Linux)
- 28How to identify your Operating System (OS).
- 29Change the printer driver settings (Windows/macOS)
- 30Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35Delete print jobs from the print queue.
- 36I'm using MagicJack and am having problems sending or receiving faxes.
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 39Can I reduce the size of a received fax on this machine?
- 40How do I make a copy on my Brother machine?
- 41The LCD displays an error code (number). What does it mean?
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 45My machine does regular cleaning cycles in the night. How can I correct this?
- 46I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 47Why is it necessary for my machine to go through regular cleaning cycles?
- 48Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 49I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 50How can I improve poor print quality?