FAQs & Troubleshooting
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226 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 6Can I print from or scan to Android™ Smartphone?
- 7I am having issues with the paper feed. What can I do?
- 8Scan and save a document in PDF format (Scan to File)
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12The edge of glossy paper is smudged.
- 13Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 14What driver package format is supported by my Linux distribution?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17How to identify your Operating System (OS).
- 18Functions supported in the Windows 7 built-in drivers
- 19How do I print on an envelope?
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 22I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 23Cannot print after a Windows 10 update (June 2020)
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 26Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 27Install the built-in drivers (For Windows 8 and Windows 10)
- 28The printer status is Offline or Paused.
- 29Can third party ink be used to refill the ink cartridges?
- 30When I print, the pages are smudged with ink. What should I do?
- 31My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 34One or more of my colors are not printing (blank). What can I do?
- 35Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 38Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40Open the Control Panel (For Windows)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Change the printer driver settings (Windows/macOS)
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 45I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 46How do I factory reset the NC-2200w?
- 47When I print images, the quality is not good (Linux)
- 48I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 49I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 50Uninstall the drivers. (Mac OS X 10.2 - 10.4)