FAQs & Troubleshooting
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294 Results
- 101I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 102When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 103Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 104I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 105I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 106Which E-mail packages are compatible with ControlCenter3?
- 107How do I clear the message "Paper Jam Back" from the LCD display?
- 108Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 109My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 110How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 111My Brother machine makes repeated clicking noises when I try to print.
- 112Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 113Change the user interface of ControlCenter3
- 114My Brother machine misfeeds paper.
- 115Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 116Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 117The driver installation finished successfully but I cannot print. (Linux)
- 118Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 119Print a web page from iPrint&Scan when using an Android™ mobile device.
- 120Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 121Open the "Scanners and Cameras" and Properties.
- 122Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 123I can receive a fax, but cannot receive a telephone call.
- 124Is my Brother machine compatible with third party print servers?
- 125I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 126I am asked to enter a password when starting the Remote Setup application. What is the password?
- 127When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 128Scan a document from the Windows Vista Photo Gallery
- 129Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 130I'm using Windows XP. I cannot scan with the USB cable.
- 131When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 132I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 133The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 134Why doesn't the machine answer when receiving a call?
- 135When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 136I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 137Uninstall the drivers (Windows)
- 138I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 139Replace the toner cartridge
- 140How do I print an envelope from my computer?
- 141I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 142How do I know the current network configuration?
- 143I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 144The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 145Do I need a telephone line to send and receive faxes with my Brother machine?
- 146Discover the MAC address of the Brother network card
- 147I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 148I cannot scan via USB. (Mac OS X)
- 149When I do a broadcast, the resolution is not the same as the resolution I saved in the scan profile of a group member. Why?
- 150I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.