FAQs & Troubleshooting
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290 Results
- 51I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 52Why doesn't my Brother machine have a dial tone?
- 53Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 54When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 55When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 56I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 57When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 58When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 59What is the BRAdmin Professional software used for?
- 60How do I know the current network configuration?
- 61When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 62Clear the paper jam or printer jam.
- 63Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 64Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 65Pre-Required Procedures (Linux)
- 66How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 67The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 68A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 69The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 70The printer status is Offline or Paused.
- 71Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 72I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 73I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 74I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 75I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 76Change the user interface of ControlCenter3
- 77Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 78When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 79When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 80The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 81Uninstall the drivers. (Mac OS X 10.5)
- 82I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 83How can I improve poor print quality?
- 84I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 85What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 86Can I reduce the size of a received fax on this machine?
- 87I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 88Images of the thumbnail page from the media (memory) card won't print.
- 89I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 90When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 91Verify the Brother machine connected to the Wired Network (For Macintosh)
- 92Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 93I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 94Scan a document in Mac OS X 10.7.
- 95The LCD displays an error code (number). What does it mean?
- 96Open the Control Panel (For Windows)
- 97The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 98The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 99Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 100Functions supported in the Windows 7 built-in drivers