FAQs & Troubleshooting
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188 Results
- 51Functions supported in the Windows 7 built-in drivers
- 52I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 53I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 54I'm using Macintosh. What is the PreScan option used for?
- 55I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 56How do I clean the Scanner to improve the copy or fax quality?
- 57When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 58Can I confirm that the FAX was sent correctly?
- 59What is the Network Shared printing?
- 60Scan a document using "Scanner and Camera Wizard" in Windows XP
- 61How can I clear the "PLS OPEN COVER" error message on LCD?
- 62I cannot print from my computer via USB.
- 63I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 64Can I use non-Brother or third party supplies with the Brother machine?
- 65I can receive a fax, but cannot receive a telephone call.
- 66Verify if the Brother machine has a dial tone
- 67Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 68I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 69When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 70When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 71Open the Control Panel (For Windows)
- 72When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 73When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 74The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 75When Adobe® Acrobat® 5.0 and PaperPort® are installed on the same Windows 2000 system, launching PaperPort® produces one of these errors: - Paprport.exe has generated errors and will be closed by Windows. - Paperport.exe Application Error. The instruction at "0x6063a39c" referenced memory at "x025583e3" The memory could not be "read".
- 76How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 77Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 78I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 79I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 80Configure and use PC-FAX (CUPS) (Linux)
- 81The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 82The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 83Uninstall the drivers. (Mac OS X 10.5)
- 84I cannot scan via USB. (Mac OS X)
- 85Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 86Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 87How do I clear the message "MFC is Busy" or "Connect Failure"?
- 88What does "COMM.ERROR" on the LCD display mean?
- 89Configure and use the Scan Key Tool (Linux)
- 90Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 91When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 92When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 93I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 94I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 95Why are my sent faxes always received with a black vertical line down the page?
- 96I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 97I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 98I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 99Windows 7 Support Information
- 100Why doesn't my Brother machine have a dial tone?