FAQs & Troubleshooting
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327 Results
- 51How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 52Scan from the Brother iPrint&Scan application using Windows Phone.
- 53Delete numbers stored in my Brother machine's Caller ID History.
- 54Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 55When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 56When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 57My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 58When I print images, the quality is not good (Linux)
- 59Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 60Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 61Verify if the Brother machine has a dial tone
- 62How does my telephone company's Caller ID feature work with my Brother machine?
- 63Can I use voice mail on the same line as my Brother machine?
- 64When I print, the pages are smudged with ink. What should I do?
- 65Paper Jam
- 66Can I use AirPrint with my Brother machine?
- 67Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 68When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 69Forward a fax to another fax machine when my machine has a mechanical problem.
- 70When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 71When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 72I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 73The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 74Why doesn't the machine answer when receiving a call?
- 75When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 76Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 77I can print but cannot scan via network. (For Windows)
- 78Uninstall the Brother Software and Drivers (Windows)
- 79I cannot install Brother drivers on Debian 10 or later (Linux)
- 80I get a TS error when trying to print on a wireless network.
- 81Protect your Brother machine against unauthorised access over the network
- 82When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 83"Offline" appears on the Status Monitor.
- 84The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 85Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 86Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 87Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 88I cannot make borderless prints.
- 89Stop my Brother machine from automatically redialing a number.
- 90How do I improve my Brother machine's print and copy speeds?
- 91I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 92The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 93My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 94I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 95Scan multiple pages into one file instead of each scan being saved as a separate file.
- 96Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 97Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 98Is my Brother machine compatible with Windows Vista?
- 99What is Infrastructure mode?
- 100I'm using Windows XP. I cannot scan with the USB cable.