FAQs & Troubleshooting
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274 Results
- 51Cannot print after a Windows 10 update (June 2020)
- 52Open the Control Panel (For Windows)
- 53The edge of glossy paper is smudged.
- 54Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 55I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes. What can I do?
- 56I'm using Windows®. The network scanning feature was working after I installed the driver but no longer works. What can I do?
- 57When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 58When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 59When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 60How do I replace the Ink Cartridge?
- 61Can I reduce the size of a received fax on this machine?
- 62The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 63Verify if the Brother machine has a dial tone
- 64I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 65Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 66I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 67I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 68Change the user interface of ControlCenter3
- 69Scan an image and insert it in a Windows XP application
- 70I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 71When I print, the pages are smudged with ink. What should I do?
- 72Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 73I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 74The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 75How many times will my Brother machine automatically redial a busy number?
- 76Windows 7 Support Information
- 77I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 78I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 79When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 80Scan a document from a Windows XP application
- 81I am having issues with the paper feed. What can I do?
- 82The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 83I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 84I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 85I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 86When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 87How do I factory reset the NC-2200w?
- 88When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 89I'm using Macintosh®. What are the settings in the Scanner window used for?
- 90When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 91What is Multi-Function Link Pro Suite?
- 92I cannot receive a color fax. Why?
- 93Images of the thumbnail page from the media (memory) card won't print.
- 94Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 95How do I clear Machine Error 46?
- 96I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 97When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 98I cannot use the "Modules Update" button on Web BRAdmin.
- 99Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 100Scan a document in Windows 8 and Windows 10.