FAQs & Troubleshooting
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278 Results
- 51All black
- 52Configure the Scan to Email Feature (Linux)
- 53"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 54How do I clean the drum unit?
- 55How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 56How do I clear paper jams inside the machine?
- 57I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 58I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 59Cannot print after a Windows 10 update (June 2020)
- 60Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 61I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 62I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 63Download a file from the "Downloads" section and save it to Windows 8 computer.
- 64Use the Universal Printer Driver for PCL
- 65The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 66I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 67Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 68I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 69I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 70What is the Network Shared printing?
- 71When I try to feed a document from the ADF (automatic document feeder), it misfeeds or the corner of the paper bends.
- 72The paper is skewed when it's printed.
- 73Duplex Copy (1-sided to 2-sided)
- 74How can I prevent public access to certain features on my Brother machine?
- 75I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 76I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 77When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 78I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 79What kind of memory can I use?
- 80White lines down the page
- 81How do I clean the corona wire?
- 82Can I print from DOS applications?
- 83When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 84How do I change the sleep time setting?
- 85How do I install the Optional Tray Unit?
- 86What is the recommended paper?
- 87Print on labels and envelopes from the MP tray.
- 88I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 89Large characters are printed incorrectly. (Linux)
- 90Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 91Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 92I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 93I updated the Web BRAdmin and cannot enable the logging function.
- 94When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 95When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 96Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 97How do I clear paper jams at the back of the machine?
- 98How do I program the date and time?
- 99Wrinkles or creases
- 100Replace the drum unit.