FAQs & Troubleshooting
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216 Results
- 51The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 52I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 53How do I clear the message "No Paper" from the display?
- 54I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 55When scanning a letter-size document, the edge of the document is not scanned. How can I fix this problem?
- 56When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 57Can I print from DOS applications?
- 58I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 59When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 60Where is the full User's Guide? I can't find enough information in the paper manual.
- 61Can I print from or scan to Android™ Smartphone?
- 62My envelopes are jamming. What can I do?
- 63Scan a document in Mac OS X 10.6.
- 64I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 65I cannot print from my computer via USB.
- 66How do I adjust the beeper volume on my Brother machine?
- 67Scan a document from the Windows Vista Photo Gallery
- 68My Brother machine misfeeds paper.
- 69Replace the toner cartridge
- 70Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 71How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 72The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 73How do I clear the message "Paper Jam Back" from the LCD display?
- 74How do I clear the message "MFC is Busy" or "Connect Failure"?
- 75Scan using XSane or GIMP (Linux)
- 76I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 77I'm using Windows 98/Me/NT/2000/XP. When I scan a multi-page document using the ADF, there is a long delay in scanning the pages, after the first page is scanned. How can I resolve this issue?
- 78When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. What can I do?
- 79Scan a document in Mac OS X 10.7.
- 80When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 81The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 82How do I clear vertical lines or streaks that appear in the copies I made?
- 83I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 84When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 85Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 86I updated the Web BRAdmin and cannot enable the logging function.
- 87Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 88What is a "Generic PCL Driver"?
- 89Replace the drum unit.
- 90When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 91I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 92Clean the drum unit
- 93Change the user interface of ControlCenter3
- 94I'm using Windows XP. I cannot scan with the USB cable.
- 95Uninstall the drivers. (Mac OS X 10.5)
- 96When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 97When I share a FAX/ DCP/ MFC via a Windows XP PC, the machine prints garbage characters. What can I do?
- 98How do I know the current network configuration?
- 99I cannot install the driver when using the Driver Install Tool. (Linux)
- 100I cannot install Brother drivers on Debian 10 or later (Linux)