FAQs & Troubleshooting
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205 Results
- 51The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 52Locate files scanned with ControlCenter2 (For Macintosh)
- 53Locate files scanned with ControlCenter3 (For Windows)
- 54I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 55When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 56What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 57Change the user interface of ControlCenter3
- 58Which E-mail packages are compatible with ControlCenter3?
- 59"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 60Uninstall the drivers. (Mac OS X 10.5)
- 61How do I clean the Scanner to improve the copy quality?
- 62The LCD displays an error code (number). What does it mean?
- 63I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 64The keys on the control panel do not respond.
- 65My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 66The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 67Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 68How do I replace the Ink Cartridge?
- 69When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 70When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 71When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 72Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 73Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 74When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 75What kind of Media Adapter can I use?
- 76Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 77Improve poor print quality.
- 78Is there a way to view how much ink is remaining?
- 79Images of the thumbnail page from the media (memory) card won't print.
- 80A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 81Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 82Scan a document using "Scanner and Camera Wizard" in Windows XP
- 83Scan an image and insert it in a Windows XP application
- 84Scan a document from a Windows XP application
- 85Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 86Delete print jobs from the print queue.
- 87How do I clear the message "No Paper Fed" from the display?
- 88Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 89I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 90Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 91When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 92I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 93When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 94When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 95I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 96Pre-Required Procedures (Linux)
- 97ControlCenter3 displays a blank screen at startup (Windows)
- 98Check the firmware version.
- 99The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 100The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.