FAQs & Troubleshooting
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160 Results
- 1Can I directly operate my printer from a self-developed application software and print a label?
- 2How do I clean my QL machine?
- 3Where can I download the latest P-touch Editor for Mac?
- 4Using Web Based Management
- 5I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7How do I transfer label templates with P-touch Transfer Express?
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9Printing is not possible. (USB connection)
- 10I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 11How do I transfer label or slip templates?
- 12When I print many continuous labels, part of the label data is printed twice.
- 13The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 14I cannot print on the 103 mm wide label roll on a network using the latest printer driver.
- 15Where can I find my Brother printer's serial number?
- 16When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 17How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 18Printing is not possible. (P-touch Editor5.3 for Mac)
- 19My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 20I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 21Some of the print options in OpenOffice do not work. (Linux®)
- 22How to open the Devices and Printers window
- 23How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 24How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 25How to identify your Operating System (OS) for Windows or Mac
- 26How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 27How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 28(Video) Small characters or thin lines are printed faintly.
- 29P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 30How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 31How do I uninstall the printer driver?
- 32Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 33When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 34Printing is not possible. (P-touch Editor 5.0 for Mac)
- 35The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 36Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 37I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 38What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 39I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 40Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 41I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 42I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 43How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 44Small characters or thin lines are printed faintly.
- 45I cannot print from the printer in a network-shared environment.
- 46What is the Label List? (P-touch Editor 5.x for Windows)
- 47How to make labels using "Small Address Labels" (P-touch Editor 5.0 for Mac)
- 48How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 49How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 50The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)