FAQs & Troubleshooting
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342 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2One or more of my colors are not printing (blank). What can I do?
- 3Can I use voice mail on the same line as my Brother machine?
- 4When I print, the pages are smudged with ink. What should I do?
- 5Why doesn't the machine answer when receiving a call?
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7What is Brother iPrint&Scan?
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 12Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 16When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 17Pre-Required Procedures (Linux)
- 18How do I know which side up my photo paper should be in the tray?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21What kind of Bluetooth enabled device can I use?
- 22How to identify your Operating System (OS).
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24What is Distinctive Ring and how do I program it?
- 25Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 26Scan from the Brother iPrint&Scan application using Windows Phone.
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28Replace Ink
- 29Print the Network Configuration List
- 30Configure and use PC-FAX (CUPS) (Linux)
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32ControlCenter3 displays a blank screen at startup (Windows)
- 33Enable the Brother machine's network interface.
- 34I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 35How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 36When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 37What driver package format is supported by my Linux distribution?
- 38The printer status is Offline or Paused.
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 40How do I make copies using my Brother machine?
- 41Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 42How do I load envelopes into my machine?
- 43I'm unable to access the memory (media) card in the media slot. What can I do?
- 44Cannot print after a Windows 10 update (June 2020)
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46Delete numbers stored in my Brother machine's Caller ID History.
- 47Can I print from or scan to Android™ Smartphone?
- 48Configure a cover page for PC-FAX.
- 49Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 50I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".