FAQs & Troubleshooting
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363 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 5I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 6Duplex (two-sided) scan
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Can I print from or scan to Android™ Smartphone?
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 14I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 15I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 16What is Distinctive Ring and how do I program it?
- 17Replace the drum unit.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 20I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 21What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 22Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 23How do I factory reset the print server?
- 24I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 25Discover the MAC address of the Brother network card
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27The printer status is Offline or Paused.
- 28Scan and save a document in PDF format (Scan to File)
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32Printouts have toner scatter or toner stain.
- 33Printouts have wrinkles.
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35Set up my Brother machine to forward the received faxes to another location.
- 36How do I improve the color density? (Print Calibration)
- 37Which E-mail packages are compatible with ControlCenter3?
- 38How do I replace the waste toner box?
- 39How do I clear the message "Jam Duplex" from the LCD?
- 40Why doesn't the machine answer when receiving a call?
- 41What is the BRAdmin Professional software used for?
- 42My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44What driver package format is supported by my Linux distribution?
- 45Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 46Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 47Tips for copy/scanning and preventing document jams
- 48Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 49How do I know which receive mode to select?
- 50Spots are printed at 75mm.