FAQs & Troubleshooting
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338 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4What is Brother iPrint&Scan?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Can I use voice mail on the same line as my Brother machine?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Can I print from or scan to Android™ Smartphone?
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 11What kind of memory can I use?
- 12Pre-Required Procedures (Linux)
- 13I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15Printouts have wrinkles.
- 16What driver package format is supported by my Linux distribution?
- 17When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 18Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 25Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 26I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28Delete print jobs from the print queue.
- 29Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 32Is my Brother machine compatible with Windows Vista?
- 33How do I install additional memory?
- 34My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37The printer status is Offline or Paused.
- 38Scan and save a document in PDF format (Scan to File)
- 39Printouts have toner scatter or toner stain.
- 40Colored lines appear across the page.
- 41White lines or bands or ribbing appear across the page.
- 42How do I turn off/on the Toner Save Mode?
- 43I cannot send a fax using PC-FAX (Windows 10)
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45Can I print on transparencies e.g. for overhead projectors?
- 46Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 49Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 50How do I replace the waste toner box?