FAQs & Troubleshooting
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336 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Printouts have wrinkles.
- 4Printouts have toner scatter or toner stain.
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8How do I clear vertical lines or streaks that appear in the copies I made?
- 9When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 10When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12White spots or hollow print appears.
- 13Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 14Color around the edge of printing is incorrect.
- 15Can I print from or scan to Android™ Smartphone?
- 16Pre-Required Procedures (Linux)
- 17The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 20Colored lines appear across the page.
- 21White lines or bands or ribbing appear across the page.
- 22How do I turn off/on the Toner Save Mode?
- 23Nothing is printed on the page or some colors are missing.
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Confirm that a FAX I sent was received correctly
- 26What can happen if the wrong paper is used in your machine.
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28The printer status is Offline or Paused.
- 29Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 30White streaks or bands appear down the page.
- 31Vertical colored streaks or bands appear on the page.
- 32The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 33Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 38Configure a cover page for PC-FAX.
- 39I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Scan and save a document in PDF format (Scan to File)
- 42How do I improve the color density? (Print Calibration)
- 43Can I transfer faxes to the PC when my machine has a mechanical problem?
- 44How do I check if the machine has faxes in its memory when it has a mechanical problem?
- 45Spots are printed at 75mm.
- 46Colors are light or unclear on the whole page.
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48The image is ghosted.
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)