FAQs & Troubleshooting
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340 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5What is Brother iPrint&Scan?
- 6Printouts have wrinkles.
- 7When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 9Carry out calibration to improve the color density
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 12Adjust color settings by using the custom setting in the printer driver
- 13Set up my Brother machine to forward the received faxes to another location.
- 14Printouts are curled or wavy.
- 15When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 16Turn the Toner Save Mode on or off.
- 17Configure and use PC-FAX (CUPS) (Linux)
- 18How to identify your Operating System (OS).
- 19Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 20When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 21I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 22Jam Inside
- 23I'm using Macintosh. What is the PreScan option used for?
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25The printer status is Offline or Paused.
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 29The toner does not fix to paper well. (Poor fixing)
- 30Reset the network settings to the factory default (video instructions available)
- 31Configure the Scan to Email Feature (Linux)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Enable the Brother machine's network interface.
- 34Protect your Brother machine against unauthorised access over the network
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36Can I print on transparencies e.g. for overhead projectors?
- 37Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 38Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 39Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 40The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 41Document Jam
- 42Jam Rear
- 43Command List of brscan. (Linux)
- 44Firewall port requirements of the Scan Key Tool (Linux)
- 45Replace Toner
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Scan using XSane or GIMP (Linux)
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49Configure scan settings without administrator privileges (Linux)
- 50I cannot print using my Brother machine on a wireless network (Mac)