FAQs & Troubleshooting
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186 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Pre-Required Procedures (Linux)
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9Can I use non-Brother or third party supplies with the Brother machine?
- 10I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 11What driver package format is supported by my Linux distribution?
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 15I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Does NC-2200w work with Windows Vista?
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19The machine does not print anything.
- 20Replace the toner cartridge.
- 21Cannot print after a Windows 10 update (June 2020)
- 22I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 23I'm using Macintosh®. What are the settings in the Scanner window used for?
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25The paper is skewed when it's printed.
- 26I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 27The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 28When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 31Delete print jobs from the print queue.
- 32The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 33Functions supported in the Windows 7 built-in drivers
- 34How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 35Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 36Why doesn't the machine answer when receiving a call?
- 37When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 38I'm using Macintosh. What is the PreScan option used for?
- 39Print command (cupswrapper) (Linux)
- 40Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 41Paper size settings are unavailable when I print from OpenOffice (Linux)
- 42I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44How to identify your Operating System (OS).
- 45Change the printer driver settings (Windows/macOS)
- 46The printer status is Offline or Paused.
- 47I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 48When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 49Scan a document from a Windows Vista application
- 50When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?