FAQs & Troubleshooting
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322 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Adjust color settings by using the custom setting in the printer driver
- 3I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 4When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 7When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10Can I print from DOS applications?
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12How to identify your Operating System (OS).
- 13Delete the faxes stored in my Brother machine's memory.
- 14The toner does not fix to paper well. (Poor fixing)
- 15Out of Memory
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 18My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 20I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 21Which E-mail packages are compatible with ControlCenter3?
- 22Transfer faxes to the PC when my machine has a mechanical problem
- 23The keys on the control panel do not respond.
- 24Printouts have wrinkles.
- 25What can happen if the wrong paper is used in your machine.
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Delete a network scanner entry. (Linux)
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32Windows 10 Support Information
- 33Protect your Brother machine against unauthorised access over the network
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40I can receive a fax, but cannot receive a telephone call.
- 41Set up my Brother machine to forward the received faxes to another location.
- 42Can I use voice mail on the same line as my Brother machine?
- 43Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 44When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 45Install additional memory.
- 46Prevent unauthorized access to my Brother machine.
- 47I am using Mac OS X 10.5. When printing with the BR-Script Printer Driver, the black color is ruddy.
- 48I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 49The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 50Use the Network Connection Repair Tool (Windows)