FAQs & Troubleshooting
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332 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5The printer status is Offline or Paused.
- 6Can I print from or scan to Android™ Smartphone?
- 7How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11What is Brother iPrint&Scan?
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14How to load numbered checks or forms in the paper tray?
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Gray background
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Wrinkles or creases
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 21Scan and save a document in PDF format (Scan to File)
- 22Can I use voice mail on the same line as my Brother machine?
- 23White spots or black spots at 3.7 in. (94 mm) intervals
- 24White lines down the page
- 25White lines across the page
- 26Black lines down the page
- 27Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 28How do I make my copied images look sharper and more vivid?
- 29How can I prevent public access to certain features on my Brother machine?
- 30What is a "Generic PCL Driver"?
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 36Black toner marks across the page
- 37Line across the page
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39All black
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 42I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 43Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 44Can I print from DOS applications?
- 45How do I install the Optional Tray Unit?
- 46What is the recommended paper?
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?