FAQs & Troubleshooting
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296 Results
- 1Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 2Scan and save a document in PDF format (Scan to File)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How do I clear the message "PAPER JAM" from the display?
- 5How do I load paper?
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8One or more of my colors are not printing (blank). What can I do?
- 9ControlCenter3 displays a blank screen at startup (Windows)
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Delete print jobs from the print queue.
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 15Can I use voice mail on the same line as my Brother machine?
- 16When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 17I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 20Where is the USB port on the machine?
- 21What is MFL-Pro Suite Software?
- 22What driver package format is supported by my Linux distribution?
- 23I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 24Can I print from or scan to Android™ Smartphone?
- 25How many times will my Brother machine automatically redial a number?
- 26How do I know which side up my photo paper should be in the tray?
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 29When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 30I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 31What is Distinctive Ring and how do I program it?
- 32Why can't I print when an ink cartridge is empty?
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35The printer status is Offline or Paused.
- 36When I print, the pages are smudged with ink. What should I do?
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38Important points for specifying the scan area (Linux)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41How to identify your Operating System (OS).
- 42Change the printer driver settings (Windows/macOS)
- 43The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 44I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 45I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 46Why doesn't the machine answer when receiving a call?
- 47How do I replace the Ink Cartridge?
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49Cannot print after a Windows 10 update (June 2020)
- 50Pre-Required Procedures (Linux)