FAQs & Troubleshooting
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291 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Pre-Required Procedures (Linux)
- 4What is Brother iPrint&Scan?
- 5Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 9Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 16When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 17How do I improve the copy or fax quality?
- 18Confirm that a FAX I sent was received correctly
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 21Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 22I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 23Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 24I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 25When scanning a letter-size document, the edge of the document is not scanned. How can I fix this problem?
- 26What driver package format is supported by my Linux distribution?
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 29Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33Print a web page from iPrint&Scan when using an Android™ mobile device.
- 34Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36Change the printer driver settings (Windows/macOS)
- 37Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 38When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 39How do I clear the message "Paper Jam Inside" from the LCD display?
- 40How do I clear the message "Paper Jam Tray1" or "Paper Jam Tray2" from the LCD display?
- 41The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43How do I print an envelope from my computer?
- 44Configure and use the Scan Key Tool (Linux)
- 45Paper size settings are unavailable when I print from OpenOffice (Linux)
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Send a fax using PC-FAX with LPD/LPRng (Linux)
- 48Use the Universal Printer Driver for PCL
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.