FAQs & Troubleshooting
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223 Results
- 1I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 4How to identify your Operating System (OS).
- 5Why doesn't the machine answer when receiving a call?
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Can I print from or scan to Android™ Smartphone?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 11What driver package format is supported by my Linux distribution?
- 12Cannot print after a Windows 10 update (June 2020)
- 13Pre-Required Procedures (Linux)
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 19What is the "Station ID" and how do I set it?
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 21Print the Network Configuration page
- 22I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 23Change the printer driver settings (Windows/macOS)
- 24When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 25When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 26Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 27Can I print from DOS applications?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Does NC-2200w work with Windows Vista?
- 31I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 32Check the IP addresses of your PC and the Brother machine
- 33The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 34What kind of memory can I use?
- 35When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 36How do I factory reset the print server?
- 37Configure and use the Scan Key Tool (Linux)
- 38Scan using XSane or GIMP (Linux)
- 39Send a fax using PC-FAX with LPD/LPRng (Linux)
- 40I can print but cannot scan via network. (For Windows)
- 41I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 42I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 43The keys on the control panel do not respond.
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45Where is the full User's Guide? I can't find enough information in the paper manual.
- 46Configure and use PC-FAX (CUPS) (Linux)
- 47Configure scan settings without administrator privileges (Linux)
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49Windows 10 Support Information
- 50Delete print jobs from the print queue.