FAQs & Troubleshooting
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346 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Gray background
- 4JAM TRAY 1
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6Curled
- 7Curled or wavy
- 8Curled (video instructions available)
- 9Enable the Brother machine's network interface.
- 10My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 14Store numbers on my Brother machine for easy dialing from the control panel. (For users who installed the Internet fax feature into their Brother machines.)
- 15Pre-Required Procedures (Linux)
- 16Set up your Brother machine on a wireless network.
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 18Document Jam
- 19Faint
- 20Turn the Toner Save mode on or off
- 21Hollow print
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23I cannot print using my Brother machine on a wireless network (Windows)
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 26I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 27Scan Unable
- 28Print both sides of paper or a booklet automatically
- 29What kind of paper can I use?
- 30Envelope creases
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 33Clean the paper pick-up roller.
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Print a web page from iPrint&Scan when using an Android™ mobile device.
- 38Can I use AirPrint with my Brother machine?
- 39How to identify your Operating System (OS).
- 40Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 41Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 42Setup and use Brother PC-FAX receiving
- 43The printer status is Offline or Paused.
- 44MANUAL FEED
- 45I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 46Poor fixing
- 47Lines across the page
- 48White lines across the page
- 49Black lines down the page
- 50I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)