FAQs & Troubleshooting
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286 Results
- 1The printer status is Offline or Paused.
- 2What is Brother iPrint&Scan?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Can I print from or scan to Android™ Smartphone?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Store numbers on my Brother machine for easy dialing.
- 8I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Which E-mail packages are compatible with ControlCenter3?
- 12The keys on the control panel do not respond.
- 13Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 14Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 15Transfer faxes to the PC when my machine has a mechanical problem
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17What driver package format is supported by my Linux distribution?
- 18Can I use voice mail on the same line as my Brother machine?
- 19Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 20Uninstall the drivers. (Mac OS X 10.5)
- 21I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 22I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 26Use the Universal Printer Driver for PCL
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29Print a web page from iPrint&Scan when using an Android™ mobile device.
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31How to identify your Operating System (OS).
- 32Configure a cover page for PC-FAX.
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 35Is my Brother machine compatible with Windows Vista?
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39What is the BRAdmin Professional software used for?
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41How do I clean the scanner to improve the copy or fax quality?
- 42I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 45I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 46ControlCenter3 displays a blank screen at startup (Windows)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Protect your Brother machine against unauthorised access over the network
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.