FAQs & Troubleshooting
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296 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 3What driver package format is supported by my Linux distribution?
- 4What can happen if the wrong paper is used in your machine.
- 5How to identify your Operating System (OS).
- 6When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 7What are the recommended specifications for the paper I should use on my product?
- 8"Paper Jam Tray" error appears on the LCD. What should I do?
- 9Scan a document from a Windows XP application
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. What can I do?
- 12When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 13When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 14The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 15Scan a document from the Windows Vista Photo Gallery
- 16Pre-Required Procedures (Linux)
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18The printer status is Offline or Paused.
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21Does NC-2200w work with Windows Vista?
- 22I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 23How do I clean white or black spots on printed documents?
- 24I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 26Printing on thick paper or transparencies.
- 27How do I clean the corona wire?
- 28Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 31I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 32"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 33What is the "Station ID" and how do I set it?
- 34Print command (cupswrapper) (Linux)
- 35Protect your Brother machine against unauthorised access over the network
- 36The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 37I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 38Change the printer driver settings (Windows/macOS)
- 39The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 40Windows 7 Support Information
- 41The paper is skewed when it's printed.
- 42Verify if the Brother machine has a dial tone
- 43When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 44I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 45How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 46I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 47How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 48How do I know which receive mode to select?
- 49I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 50When I connect the Brother machine to a USB hub, it doesn't work correctly.