FAQs & Troubleshooting
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286 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 3I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 4My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 5"Paper Jam Rear" error appears on the LCD. What should I do?
- 6Pre-Required Procedures (Linux)
- 7How to identify your Operating System (OS).
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Does NC-2200w work with Windows Vista?
- 10I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 11I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 12Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 13How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 14Can I print using the IPP protocol on Windows XP?
- 15How do I know the current network configuration?
- 16What driver package format is supported by my Linux distribution?
- 17I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18My Brother machine misfeeds paper.
- 19I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 20I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 21I can print but cannot scan via network. (For Windows)
- 22When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 23I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 26Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 27How do I print the received faxes that are stored in memory? (Fax Storage)
- 28Replace the toner cartridge
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 31Delete print jobs from the print queue.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35Change the printer driver settings (Windows/macOS)
- 36Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 37I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 38How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 39How do I load legal size paper in the paper tray?
- 40Load envelopes, labels, or thick paper into the manual feed slot.
- 41I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 42Scan a document from the Windows Vista Photo Gallery
- 43Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 44Scan a document from a Windows XP application
- 45How do I clean white or black spots on printed documents?
- 46How can I improve poor print quality ?
- 47I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 48When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 49When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 50What is Distinctive Ring and how do I program it?