FAQs & Troubleshooting
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249 Results
- 1REPLACE DRUM
- 2JAM INSIDE
- 3Curled (video instructions available)
- 4Document Jam
- 5My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 6Poor fixing
- 7Drum End Soon
- 8What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 9Replace Toner
- 10Hollow print
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 13Print Unable
- 14Store numbers on my Brother machine for easy dialing from the control panel.
- 15When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 18Jam Rear
- 19Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 20Can I use AirPrint with my Brother machine?
- 21What is Toner Continue Mode?
- 22Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 23Setup and use Brother PC-FAX receiving
- 24Cover is Open
- 25Out of Memory
- 26Envelope creases
- 27Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 28Scan a document and open the scanned image with a graphics application (For Windows)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31Check Connection
- 32Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 33Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 34Scan a document and e-mail it as an attachment (For Macintosh)
- 35Locate files scanned with ControlCenter2 (For Macintosh)
- 36Can I print from or scan to Android™ Smartphone?
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38Clean the paper pick-up roller (video instructions available)
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 40MANUAL FEED
- 41Toner Low or Prepare New Toner Cartridge
- 42Store numbers on my Brother machine for easy dialing from the PC.
- 43How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 44JAM TRAY 1
- 45White lines down the page
- 46Why doesn't the machine answer when receiving a call?
- 47I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 48Scan a document and e-mail it as an attachment. (For Windows)
- 49I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 50When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?