FAQs & Troubleshooting
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223 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Which E-mail packages are compatible with ControlCenter3?
- 3How do I clean white or black spots on printed documents?
- 4When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 5Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6Send a PC-FAX
- 7I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 8How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 9The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 10Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 11Is my Brother machine compatible with Windows Vista?
- 12What driver package format is supported by my Linux distribution?
- 13Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 14How do I clean the corona wire?
- 15I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 16I cannot send a fax using PC-FAX (Windows 10)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20Transfer faxes to the PC when my machine has a mechanical problem
- 21Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 22When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 23Can I confirm that the FAX was sent correctly?
- 24Scan a document in Windows 8 and Windows 10.
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28How to identify your Operating System (OS).
- 29The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 30I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 31I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 32Locate files scanned with ControlCenter3 (For Windows)
- 33Can I print from or scan to Android™ Smartphone?
- 34The printer status is Offline or Paused.
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 37I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 38Can I use voice mail on the same line as my Brother machine?
- 39Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 40Store numbers on my Brother machine for easy dialing.
- 41Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43What is the recommended paper?
- 44How do I clear vertical lines or streaks that appear in the copies I made?
- 45I cannot scan when using SELinux (Security-Enhanced Linux)
- 46Important points for specifying the scan area (Linux)
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 49The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 50I cannot print from my computer via USB.