FAQs & Troubleshooting
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- 1I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 2When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 6What driver package format is supported by my Linux distribution?
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 10I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 11I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 12How do I clear the message "PAPER JAM" from the display?
- 13What is the "Station ID" and how do I set it?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Delete print jobs from the print queue.
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 18Change the printer driver settings (Windows/macOS)
- 19When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 20I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22I am sharing my Brother machine. I can print but cannot scan.
- 23ControlCenter3 displays a blank screen at startup (Windows)
- 24How many times will my Brother machine automatically redial a number?
- 25"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 26I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 27I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 28The driver installation finished successfully but I cannot print. (Linux)
- 29The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 30Pre-Required Procedures (Linux)
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32How to identify your Operating System (OS).
- 33Can I print from or scan to Android™ Smartphone?
- 34I can print but cannot scan via network. (For Mac)
- 35The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 36I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 37I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 38Change the user interface of ControlCenter3
- 39When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 40Where is the USB port on the machine?
- 41What is Distinctive Ring and how do I program it?
- 42Why doesn't the machine answer when receiving a call?
- 43I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47Scan using XSane or GIMP (Linux)
- 48I get a TS error when trying to print on a wireless network.
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50Send a PC-FAX