FAQs & Troubleshooting
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327 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from or scan to Android™ Smartphone?
- 8My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Scan and save a document in PDF format (Scan to File)
- 12The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 16When I print, the pages are smudged with ink. What should I do?
- 17Where is the USB port on the machine?
- 18Paper Jam
- 19Load paper in the paper tray
- 20Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 21I am asked to enter a password when starting the Remote Setup application. What is the password?
- 22When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 23Is my Brother machine compatible with Windows Vista?
- 24Can I transfer faxes to the PC when my machine has a mechanical problem?
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 27Can I use voice mail on the same line as my Brother machine?
- 28Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 29Firewall port requirements of the Scan Key Tool (Linux)
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 34Change the printer driver settings (Windows/macOS)
- 35How many times will my Brother machine automatically redial a number?
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 38I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 39Can third party ink be used to refill the ink cartridges?
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42Configure the Scan to Email Feature (Linux)
- 43What driver package format is supported by my Linux distribution?
- 44I cannot send a fax using PC-FAX (Windows 10)
- 45ControlCenter3 displays a blank screen at startup (Windows)
- 46Delete print jobs from the print queue.
- 47Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50I still receive the error message "Paper Jam" after I removed the jammed paper.