FAQs & Troubleshooting
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281 Results
- 1I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 2Does NC-2200w work with Windows Vista?
- 3I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 4One or more of my colors are not printing (blank). What can I do?
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The printer status is Offline or Paused.
- 12Uninstall the drivers (Windows)
- 13I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 14I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 15When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17What driver package format is supported by my Linux distribution?
- 18Discover the MAC address of the Brother network card
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 20Change the printer driver settings (Windows/macOS)
- 21How do I adjust the number of times my Brother machine rings before it answers?
- 22Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 23When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 24I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 25I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 26Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 27I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 29The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 32I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 33How do I know the current network configuration?
- 34I cannot scan via USB. (Mac OS X)
- 35How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 38I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 39Cannot print after a Windows 10 update (June 2020)
- 40Paper size settings are unavailable when I print from OpenOffice (Linux)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 44How to identify your Operating System (OS).
- 45The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 46The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 47I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48Functions supported in the Windows 7 built-in drivers
- 49I can print but cannot scan via network. (For Windows)
- 50My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)