FAQs & Troubleshooting
Popular |
185 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3How to identify your Operating System (OS).
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7Configure and use PC-FAX (CUPS) (Linux)
- 8When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 9I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 10The machine does not print anything.
- 11My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 12I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 13I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 14I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 15The printer status is Offline or Paused.
- 16The paper is skewed when it's printed.
- 17What driver package format is supported by my Linux distribution?
- 18Cannot print after a Windows 10 update (June 2020)
- 19I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 20Pre-Required Procedures (Linux)
- 21The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23I cannot print from my computer via USB.
- 24Functions supported in the Windows 7 built-in drivers
- 25Store Speed Dial numbers on my Brother machine for easy dialing.
- 26When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 27When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 28How can I clear the "PAPER JAM" error message?
- 29I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 30I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 31Delete a network scanner entry. (Linux)
- 32The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 33Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 37I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 38Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 39I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 40Can I reduce the size of a received fax on this machine?
- 41How can I clear the "PLS OPEN COVER" error message on LCD?
- 42What can happen if the wrong paper is used in your machine.
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 45I'm using Macintosh®. What are the settings in the Scanner window used for?
- 46When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 47Uninstall the scanner driver. (Linux)
- 48Configure scan settings without administrator privileges (Linux)
- 49I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 50Install the built-in drivers (For Windows 8 and Windows 10)