FAQs & Troubleshooting
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- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 3Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 4Can I confirm that the FAX was sent correctly?
- 5Can I print a report that will show all of my Speed Dial and Group numbers?
- 6Which E-mail packages are compatible with ControlCenter3?
- 7I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10ControlCenter3 displays a blank screen at startup (Windows)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 14Can I print from or scan to Android™ Smartphone?
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18One or more of my colors are not printing (blank). What can I do?
- 19Scan a document from a Windows Vista application
- 20How to identify your Operating System (OS).
- 21The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 22I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 23When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 24How do I clear Machine Error 46?
- 25Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 26I cannot remove red-eye.
- 27Can third party ink be used to refill the ink cartridges?
- 28I cannot use the "Modules Update" button on Web BRAdmin.
- 29The keys on the control panel do not respond.
- 30How do I know which receive mode to select?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32What driver package format is supported by my Linux distribution?
- 33The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 37The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 38The printer status is Offline or Paused.
- 39The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 40Scan and save a document in PDF format (Scan to File)
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 43Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 44Can I print using only the black ink cartridge when the Color cartridges have run out?
- 45Can I use voice mail on the same line as my Brother machine?
- 46I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 47When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 48When I print, the pages are smudged with ink. What should I do?
- 49What is the BRAdmin Professional software used for?
- 50I'm using Macintosh. What is the PreScan option used for?