FAQs & Troubleshooting
Popular |
281 Results
- 1The printer status is Offline or Paused.
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5Scan and save a document in PDF format (Scan to File)
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7One or more of my colors are not printing (blank). What can I do?
- 8Pre-Required Procedures (Linux)
- 9Delete print jobs from the print queue.
- 10Can I print from or scan to Android™ Smartphone?
- 11Where is the USB port on the machine?
- 12What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 13I'm using Macintosh. What is the PreScan option used for?
- 14I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 15Can third party ink be used to refill the ink cartridges?
- 16I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 23I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 24I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 25I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 26How do I load paper?
- 27Windows 10 Support Information
- 28The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 29I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32Cannot print after a Windows 10 update (June 2020)
- 33All print jobs are aborted and nothing is printed. (Linux)
- 34Use the Network Connection Repair Tool (Windows)
- 35I cannot make borderless prints.
- 36Locate files scanned with ControlCenter2 (For Macintosh)
- 37The edge of glossy paper is smudged.
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39How do I know which side up my photo paper should be in the tray?
- 40"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42Is my Brother machine compatible with third party print servers?
- 43How do I clear Machine Error 46?
- 44How do I receive faxes when the Brother machine is in Manual Mode?
- 45Can I set my Brother machine to forward the faxes I receive to another location?
- 46When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 47I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 48I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 49Why is it necessary for my machine to go through regular cleaning cycles?
- 50When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?